If you book using a mobile phone our despatch system will automatically keep you updated as to your jobs progress. You will be told when your car is despatched, the drivers name, the vehicle registration & description, a quote for the journey (new feature), tracking link for live vehicle tracking using a smart phone and finally another text when the car has arrived.
There are no charges for this service – we aim to provide you with the best possible service with safety in mind – this information ensure you know exactly the right vehicle to get into.
For more information please click here.
Continuing with our policy to provide you with as much information as possible the fare is now displayed on the drivers PDA. The PDA ‘Personal Digital Assistant’ is the object that looks like a mobile phone affixed to the windscreen of your drivers car.
When your journey concludes the fare that you have to pay will be clearly displayed on this device so you can be confident that you are paying the correct fare.
Now we are 5 star graded!
Showing our commitment to quality and the provision of first class services we have now been assessed and graded by the Licensed Private Hire Car Association (LPHCA).
We are very pleased to be graded as 5 star which is a direct representation of our hard work to maintain high standards for our valued customers.
Briefly here are some of the pre-requisites for obtaining a 5 star grading :
Full driver records, vehicle records, published Fare Tariff, detailed Driver Identity Badges, a duplicate driver photograph held with his/her records and evidence that a formal driver applicant interview process is in place.
Also, documented formal complaints procedure indicating the final
outcome and established Staff & Driver training procedures for which the progression outcomes are fully documented.
And finally, progression towards obtaining a recognised total Quality Management System such as ISO 9000.You can visit the LPHCA http://www.lphca.co.uk/
We now accept most major credit and debit cards either directly online through our online quotes and booking system or by visiting our offices in Hornchurch.
Our App also allows you to use a credit or debit card.
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